Terms & Conditions
1. Who we are and what these terms do
baqgybet.com is owned and operated by BAGGYBET PTY LTD (ABN 61 673 015 275, ACN 673 015 275) of 3 Tilba Street, Narooma NSW 2546, Australia, holder of bookmaker licence No. 6421/2022/WB issued in New South Wales and regulated by Liquor & Gaming NSW ("we", "us", "Baqgybet").
These Terms & Conditions form the agreement between you and us for the use of our wagering service. You accept them when you register an account, and each time you place a bet. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
2. Eligibility and account registration
You may open an account only if you are (a) 18 years of age or older, (b) resident in Australia, and (c) not registered with BetStop — the National Self-Exclusion Register — or self-excluded with us. Our employees and their immediate families may not bet with us.
One account per person. You must register in your own name with accurate details and keep them current. Accounts are personal and non-transferable; you must not allow anyone else to use yours. Duplicate accounts may be closed and bets on them voided.
3. Identity and age verification (KYC)
We verify your name, date of birth and residential address against Australian identity records before your account is opened and before your first bet is accepted, as required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. Where electronic verification is unsuccessful, we will request identity documents through the secure account area. We may re-verify you at any time, and may suspend betting or withdrawals until verification is complete. See our AML & KYC statement.
4. Deposits and withdrawals
Deposits are accepted by Visa Debit, Mastercard Debit, Apple Pay and Google Pay (linked to a debit card), bank transfer and PayID, from payment methods held in your own name. We do not charge deposit fees. Minimum deposit is A$10.
Withdrawals are paid only to a verified Australian bank account in your name. Withdrawal requests are reviewed within 24 hours on business days. We may withhold a withdrawal while verification, source-of-funds or integrity checks required by law are completed, and will tell you when that happens.
5. Prohibited payment methods
We do not accept: credit cards (prohibited for online wagering under the Interactive Gambling Act 2001); payments from accounts or cards in another person's name; cash; cheques; or anonymous payment instruments. Attempted third-party payments are returned to source and may lead to account review.
6. Betting, settlement rules and limits
A bet is accepted when it is confirmed in your bet slip and recorded in your account history — not before. Odds may change until confirmation. Once accepted, a bet cannot be cancelled by you.
Bets are settled on the official result declared by the relevant governing body or racing stewards when it becomes final. Unless a market states otherwise, results include extra time but not penalty shoot-outs in relevant sports; dead-heat rules apply where two or more outcomes cannot be separated. Settled winnings are credited immediately.
Maximum stake and maximum payout limits apply per sport and competition; the current schedule is published in the Help Centre under "Betting rules". The maximum aggregate payout to any customer in any 24-hour period is A$250,000. We may decline all or part of any bet at our reasonable discretion.
7. Errors, palpable errors and void bets
A "palpable error" is an obvious mistake in a posted price, line or market — for example a price materially different from the market on offer elsewhere due to a data or human error, a market posted on the wrong event, or inverted prices. Where a bet is accepted at a palpable error, we may (a) re-settle it at the price generally available at the time of acceptance, or (b) void it and refund the stake. We will notify you and, on request, explain the correction.
Bets are void where the market was not lawfully available to you, where the event does not take place, or as otherwise stated in these terms. Void bets are refunded to your account.
8. Abandoned, postponed and interrupted events
If an event is postponed and rescheduled to commence within 48 hours of its original start time at the same venue, bets stand. Otherwise single bets are void and refunded, and affected multi legs are settled at odds of 1.00. If an event starts but is abandoned, markets that have been unconditionally determined at the point of abandonment stand; all other markets are void. Sport-specific variations are published in the Help Centre betting rules.
9. Bonuses and promotions
From time to time we may make promotional offers available to account holders where and as permitted by law. Every offer has its own published terms covering eligibility, duration, any turnover (wagering) requirements and exclusions, which apply together with our Promotional Terms. Promotions are not available to self-excluded customers. We may withdraw or cancel a promotion, or an individual's participation in it, where an error has occurred or where we reasonably determine fraud, abuse or a breach of the offer's terms. We do not direct promotional or inducement material at persons in jurisdictions where that is prohibited.
10. Responsible gambling and self-exclusion
Deposit limits (daily, weekly or monthly), time-outs and self-exclusion are available to every customer at any time — see our Responsible Gambling page. Lowering a limit takes effect immediately; increasing or removing one takes effect after 7 days. We are connected to BetStop — the National Self-Exclusion Register: while you are registered with BetStop we cannot open an account for you, accept bets from you, or send you any marketing, and any active account will be suspended with the balance returned to you.
11. Customer responsibilities
You are responsible for: keeping your login credentials secure and telling us promptly if you suspect unauthorised access; ensuring bets you place are the bets you intend; using the service only for lawful personal wagering; and not using the service from a jurisdiction where doing so is unlawful. You must not use automated software to place bets, exploit technical faults, or bet on an event whose outcome you can influence or about which you hold inside information.
12. Anti-fraud, collusion and integrity
We monitor betting activity for fraud, collusion, arbing syndicates operating through multiple accounts, suspicious patterns and sports-integrity risks. We share information with racing controlling bodies, sports integrity units, Sport Integrity Australia and law enforcement as our licence and race fields obligations require. Bets connected to match-fixing or inside information may be voided and reported; associated winnings may be withheld pending investigation.
13. Account suspension and restriction
We may suspend or restrict an account where required by law or a regulator; while verification or an investigation under sections 3, 7 or 12 is pending; where we reasonably suspect a breach of these terms; or to protect you or us from fraud. We will tell you the account has been restricted and, unless prevented by law, why — and we will complete reviews as quickly as practicable. Balances not connected to a breach remain yours and are returned when the review concludes.
14. Dormant accounts
An account with no login for 12 consecutive months is dormant. We will attempt to contact you before that point. Balances on dormant accounts are dealt with in accordance with NSW unclaimed money law: we attempt to return funds to your verified bank account, and where that is impossible, remit them as the law requires. We do not charge dormancy fees.
15. Termination and closing your account
You may close your account at any time in the account area or by contacting us; any balance is returned to your verified bank account. We may close an account with 30 days' notice for any reason, or immediately for a serious breach of these terms, returning any balance you are lawfully entitled to. Bets already accepted are settled normally unless void under these terms.
16. Limitation of liability
To the extent permitted by law, and subject to your rights under the Australian Consumer Law: we are not liable for loss arising from events outside our reasonable control, from interruption or unavailability of the service, or from your own breach of these terms; and our total liability to you in connection with the service is limited to the balance of your account plus any properly payable winnings. Nothing in this section limits liability that cannot be excluded, including for our own negligence causing personal injury or for consumer guarantees.
17. Your data
Our collection, use and disclosure of your personal information is governed by our Privacy Policy (including how identity documents are handled) and our Cookie Policy. By using the service you acknowledge those documents; where consent is required, we ask for it separately.
18. Variations to these terms
We may amend these terms where our licence, the law, or our services change. Material changes are notified to account holders by email and on this page at least 14 days before they take effect, with the effective date shown at the top. Changes do not apply retrospectively to bets already accepted. If you do not accept a change, you may close your account before the change takes effect.
19. Disputes, complaints and escalation
If you disagree with a settlement or any decision, raise it with us first via the complaints process — we acknowledge complaints within 2 business days and aim to resolve them within 21 days. If you remain unsatisfied, you may escalate: licensing matters to Liquor & Gaming NSW; privacy matters to the Office of the Australian Information Commissioner; advertising matters to Ad Standards; integrity matters to Sport Integrity Australia; and general consumer matters to NSW Fair Trading or the ACCC.
20. Governing law and jurisdiction
These terms are governed by the law of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia. If any provision of these terms is found invalid, the remainder continues in effect.